All sales are final
All sales are final except for billing errors, duplicated charges, or unauthorized transactions.
Eligible refund requests
We will review a refund or payment correction when:
- UVUnwrap.ai charged an amount different from the amount authorized or displayed.
- The same purchase was charged more than once.
- A transaction was made without the account holder’s authorization.
Non-refundable situations
Refunds are not provided merely because a model produced an undesirable automatic UV layout, a user changed their mind, credits were used, a compatible job completed, or a user failed to download a result before its retention period expired.
How to request review
Email support@uvunwrap.ai with the account email, transaction date, amount, and transaction reference. Do not send passwords or full payment-card numbers. We may request reasonable information needed to verify the account or transaction.
Unauthorized transactions
If you believe a payment method was used without permission, contact us and the payment provider or card issuer promptly. Account access may be temporarily restricted while the transaction is reviewed.
Payment-provider processing
Approved refunds are returned through the original payment method when practicable. Posting time is controlled by the payment provider and financial institution.
Legal rights
Nothing in this policy limits non-waivable consumer rights or remedies required by applicable law.